Frequently asked questions

Is it possible to try Merchantee before paying?

Yes. You can try Merchantee free for 7 days on 20 selected products. This trial gives you access to all tools to explore Merchantee's capabilities.

Who is Merchantee designed for?

Merchantee automates key sales and management processes on online marketplaces, making it beneficial for both smaller and larger sellers.

What will Merchantee bring me? Isn't it enough to just list products and wait for sales?

On competitive marketplaces, being present isn't enough. Merchantee automates key activities like dynamic pricing and targeted promotions, helping you stay competitive. Merchantee’s dynamic pricing allows automatic price adjustments up or down based on your rules, surpassing other tools. - Up to 35% of sales on Allegro come from promoted listings. Merchantee identifies which products to promote and adjusts campaigns based on your budget to optimize advertising investment.

Is Merchantee more suitable for resellers or for manufacturers and brands?

Merchantee offers value for both types of sellers, with slight differences in the use of its features. Resellers will appreciate dynamic pricing combined with automated Buybox optimization, direct price comparisons with competitors, and insights into total sales. For manufacturers or brands, smart segmentation, automated promotions, and customer behavior statistics—such as conversions, clicks, or likes—will be particularly useful, enabling them to systematically develop individual products.

What are the key features Merchantee offers?

Merchantee focuses on four key areas for online marketplaces:

Smart Segmentation – Products are dynamically grouped into three categories based on performance, with specific recommendations to improve their efficiency.
Automatic Promotions – The platform automatically launches, stops, and optimizes product promotions based on their performance, using a monthly budget.
Analytics – Clear performance data across marketplaces, including key insights into customer interactions (number of clicks, conversions, likes, etc.).
Dynamic Pricing – Maintains competitive prices and dynamically adjusts them for maximum sales or profitability using machine learning and predefined rules.

How is Merchantee different from native analytics provided by marketplaces?

Merchantee was developed to provide the most important sales functionalities in one platform, which is key to success on online marketplaces. Unlike native marketplace tools, which often work differently and have limitations, Merchantee integrates machine learning and unique data, enabling tailored and automated actions that maximize sales and margins. Thanks to a centralized overview of sales, profitability, and performance, sellers can easily monitor and manage their channels without switching between systems. Merchantee not only simplifies the workflow but also ensures all key information is readily available, allowing full control over sales activities and strategy.

Which plan is most advantageous for me?

Plans are divided based on the number of products listed on the marketplace and the level of automation preferred. A detailed guide to plans and features can be found here: merchantee.io/pricing.

How does the subscription work?

Subscriptions are activated by selecting a plan in the Merchantee app and completing activation via the Stripe payment gateway. Two payment modes are available:

a) Monthly: The amount is charged automatically each month until the subscription is canceled.
b) Annual: The amount is charged upfront for the following 12 months.

Which marketplaces does Merchantee support?

Merchantee offers a complete set of features for Allegro (PL, CZ, SK, HU) and limited features for Kaufland and Amazon. Full functionality for all Kaufland markets will be available soon.

What marketplace data does Merchantee collect?

Merchantee collects and analyzes marketplace data such as sales, prices, and customer behavior (e.g., price sensitivity, the percentage of purchases from promoted offers). It also analyzes competitor data to provide actionable insights. This includes monitoring competition size for specific EANs, marketing activities, delivery times, shipping costs, and stock levels. Additionally, Merchantee collects product details such as descriptions, parameters, and images.

Where does Merchantee collect its data from?

Data is sourced from publicly available marketplace websites, which is then processed and analyzed to gain a deep understanding of your categories and products. This data is linked to your products to create recommendations, automations, and other useful features to maximize sales.

Are the data insights different across individual markets of the same marketplace, or are they the same?

For each market within a marketplace (e.g., Allegro.pl, Allegro.cz, Allegro.sk), Merchantee works with specific data, recommendations, and automations. Recognizing that demand, customer behavior, and competition vary by market, Merchantee is designed to approach each market individually.

In what format should the XML feed be for everything to work correctly?

The XML feed or Excel template must include EAN, minimum, and maximum product prices in the local currency, including VAT. For instance, Allegro.pl requires prices in PLN, while Kaufland.de requires prices in EUR, both inclusive of VAT.

Is an XML feed required to enable dynamic pricing?

Using an XML feed is not necessary to launch dynamic pricing. Merchantee offers three options:

a) Derive minimum and maximum prices from the current price (e.g., -5% for the minimum and +100% for the maximum).
b) Download and fill out an Excel template.
c) Connect an XML feed for automated updates. The XML feed is advantageous as it automatically syncs changes and links newly listed products.

With options a) and b), changes or new products need to be monitored manually.

I am an online store owner, but I don’t currently sell on any marketplaces. Is Merchantee relevant for me?

If you're not yet on a marketplace, you can benefit from EAN diagnostics. This provides insights into the demand for your products, price comparisons with competitors, product-specific fees, and pricing recommendations. It also helps enrich your feed with parameters that ensure successful product listings.

Can Merchantee help me with product listings?

Merchantee can enhance your product data with missing parameters such as weight, color, height, or category ID. This significantly increases the number of successfully listed products and accelerates the entire listing process.

Is integrating with Merchantee complicated?

No. Connecting Merchantee to your Allegro account takes just three clicks and is completed in seconds.